Terms & Conditions

 

TERMS AND CONDITIONS

• GENERAL PROVISIONS

1. These terms and conditions of the company AMARO atelier s.r.o., reg. No. 210 30 243, with its registered office at Mezírka 775/1, 602 00 Brno, Czech Republic (hereinafter referred to as the "seller") regulate, in accordance with the provisions, the mutual rights and obligations of the contracting parties arising in connection with the purchase contract concluded with a non-business natural person (hereinafter also referred to as the "customer") through means of remote communication via the web interface of the seller's website at www.amaroatelier.com, the content of which is the delivery of goods placed for sale on the seller's website.

 

1. The customer can contact the seller in the following ways:

• For online communication at the e-mail address: shop@amaroatelier.com
• We prefer online communication, but if necessary, the customer can also contact the seller at the address of the registered office, or at the telephone number +420 723 305 581 or by data message to the official Czech data box of the seller ID yguvj3j.

 

1. The provisions of these terms and conditions are an integral part of the contract concluded remotely via the web interface on the website www.amaroatelier.com.

• ORDER AND CONTRACT CONCLUSION

1. The marking of the goods, a description of its main properties and the price are listed on the seller's website. All presentation of the assortment of goods and its price is only informative and the seller is not obliged to conclude a contract with the customer, especially not with persons who have previously violated the contract in a significant way. The provisions of Section 1732, paragraph 2 of the Civil Code shall not apply.
2. The order form always contains information about the customer, the ordered goods, the price including taxes and fees, the method of payment of the price, information about the required delivery method and information about the costs associated with the delivery of the goods. The costs incurred by the customer when using the means of communication at a distance in connection with the conclusion of the contract (costs of internet connection, costs of telephone calls) are paid by the customer himself, and these do not differ from the basic rate. The customer is obliged to provide true information in the order form. The data provided by the customer in the order are considered correct by the seller.
3. The contract is concluded between the seller and the customer by sending an order with a commitment to pay the price of the goods and subsequent payment of the price (i.e. not until confirmation of the order by the seller). The customer places the order by clicking on the button "I order with the obligation to pay" or another button with a similar message. From this moment, mutual rights and obligations arise between the customer and the seller, which are defined by the content of the order and these terms and conditions. By placing an order, the customer confirms that he has familiarized himself with these terms and conditions and that he agrees with them. A condition for a valid electronic order is the completion of all prescribed data and requirements marked as mandatory in the order form. The seller excludes the acceptance of an offer with an amendment or deviation.
4. The technical steps leading to the conclusion of the contract are as follows: in a single step of the ordering process, the customer enters the necessary personal data and specifies the content of the contract according to the options listed; before sending the order, in this step the customer has the option of checking the input data, correcting it if necessary and agreeing the data by submitting an order with a commitment to pay. 
5. The customer agrees to the use of means of remote communication when concluding the contract.
6. The contract is concluded in the Czech language. The contract, or relevant tax document, will be stored in the electronic archive of the seller for a period of 5 years from its conclusion for the purpose of its successful fulfillment and is not accessible to third, unrelated parties. Upon request, the seller will make it available to the customer.
7. The seller is obliged to deliver the goods ordered by the customer, and the customer undertakes to accept the goods and pay the seller their price. The seller is released from the obligation to deliver the goods in case of stock out, of which the customer will be informed immediately.
8. The delivery date of the goods is 2-4 weeks from the payment of the purchase price of the goods.

• PRICE, METHOD OF PAYMENT

1. The price of the goods and any costs associated with the delivery of the goods shall be paid by the customer in a non-cash manner, by online payment by card or by transfer to the seller's account. The price of the product, including all taxes and fees, is always listed on the website for the specific product, including information on whether the price is with or without VAT. If the price without VAT is indicated, the price with the relevant VAT rate is also indicated. The price is always indicated on the order form. 
2. After sending the order with the commitment to pay the price of the goods by card payment, the system redirects the customer to the payment gateway to make the payment by card. The payment is successfully completed by displaying a confirmation message and sending it by email. In case of unsuccessful payment, the customer is informed by a message displayed on the payment page and sent by e-mail. If payment by bank transfer was selected as part of the order, the seller will send the customer details of this payment to the e-mail address specified in the order after the order is completed.
3. The online card payment method is connected to the payment gateway ofPayU S.A., which provides secure online payment processing technology. You enter payment or credit card numbers using the encrypted channel of the mentioned payment gateway provider, and therefore the seller has no access to them.

• WITHDRAWAL FROM AGREEMENT

1. If the customer is a consumer, in accordance with § 1829 paragraph 1 of the Civil Code, he has the right to withdraw from the concluded contract without giving a reason within 14 days of receiving the goods. However, it is not possible to withdraw from the contract for the supply of goods manufactured according to the customer's requirements or adapted to his personal needs. A sample withdrawal form is available here, but the customer is not obliged to use it. In case of withdrawal from the contract, the customer bears the costs of returning it to the seller.
2. The customer is obliged to return the goods to the seller no later than 14 days after delivery of the notice of withdrawal from the contract to the seller. The seller is obliged to return all funds to the customer no later than 14 days after withdrawal from the contract, but not before receiving the goods back.
3. In the event of withdrawal from the contract, the seller will return the received funds to the customer in the manner in which they were received, or to the bank account that the customer will provide. If the customer has chosen a different method of delivery than the cheapest method offered by the seller, the seller will reimburse the customer for the cost of delivery of the goods in the amount corresponding to the cheapest method of delivery of the goods offered.

• RIGHTS AND OBLIGATIONS FROM DEFECTIVE PERFORMANCE, COMPLAINTS

1. The rights and obligations of the contracting parties regarding the seller's responsibility for defects, i.e. rights from defective performance, are governed by the relevant generally binding regulations (especially the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174b of the Civil Code).
2. The seller guarantees to the customer that the item has no defects upon receipt. In the event that the item is not in accordance with the contract upon acceptance, the customer has the right to have the seller restore the product to a condition corresponding to the contract free of charge and without undue delay.
3. Defective performance is claimed by the customer with the seller without undue delay, but no later than two years after taking over the goods.
4. The customer applies the complaint by e-mail to the address shop@amaroatelier.com. Complaints can also be made in person at one of the following establishments:

• Zlatnictví Lony, Na Poříčí 1070/19, 110 00 Prague, Czech Republic.

 

Part of the complaint is to attach the proof of purchase and a description of the product defect. The customer will be informed by e-mail about the method of handling the complaint. 

1. The customer can request free removal of the defect, a reasonable discount on the price, and if it is not disproportionate to the nature of the defect (especially if the defect cannot be removed without unnecessary delay), a demand for the delivery of a new item without defects can be made. If repair or replacement is not possible, the customer may request a full refund based on withdrawal from the contract.
2. The complaint will be handled without undue delay, no later than 30 days from the day the complaint is made, unless the seller and the customer agree on a longer period.
3. The seller is not obliged to comply with the customer's claim if he proves that he knew about the defect in the goods before taking over or caused it himself. The seller is not responsible for defects resulting from normal wear and tear or failure to follow the instructions for use.

• TRANSPORTATION AND DELIVERY OF GOODS

1. Goods are delivered to the customer at the address specified by the customer in the order, within a period of 2-4 weeks following the payment of the purchase price.
2. The choice of delivery method is made during the ordering process of the goods, with the seller offering the following delivery options:
   - Personal pickup at the store located at Zlatnictví Lony, Na Poříčí 1070/19, 110 00 Prague, Czech Republic,
   - Delivery via courier services such as GLS Czech Republic, PPL CZ, or through the Czech Post
3. Delivery costs, depending on the chosen delivery method and receiving method, are stated in the customer’s order and in the seller’s order confirmation. If the delivery method is agreed upon a specific request from the customer, the customer is responsible for the risk and any additional costs associated with this delivery method.
4. If, due to the reasons on the customer's side, it is necessary to deliver the ordered goods repeatedly or via different method than stated in the order, the customer is obligated to cover the additional costs associated with the repeated delivery or different delivery method.
5. Upon accepting the delivery from the courier, the customer is obligated to check, whether the packaging of the goods is undamaged and in case of any defects, the customer is obliged to immediately inform the courier. If any damage to the packaging indicates unauthorized access to the shipment, the customer is not obliged to accept the delivery from the courier. The responsibility for accidental damage, destruction, or loss of the goods is transferred to the customer upon acceptance of the goods or at the moment when the customer was supposed to accept the goods but failed to do so contrary to the contract.

• OTHER ARRANGEMENTS

1. The customer acknowledges that, in general, for all types of goods made of precious metals, it is best to store them in a dry, dark place, in the original packaging (capsule or sealed plastic packaging, if the goods are packaged this way from the manufacturer) or in a bag, box or other packaging, which is determined to be suitable for the given type of goods. The packaging for the given type of goods is included in the price of the goods only if it is advertised as such on the website.
2. The customer is obliged to inform the seller in writing of any change in his e-mail address or other identification and contact data.

• FINAL PROVISIONS

1. Complaints and customer comments that relate to the contractual relationship concluded between the seller and the customer are handled by the seller, the customer can submit complaints to the address shop@amaroatelier.com. The seller will deal with complaints within 30 days of receiving them.
2. Customers who are consumers can also address their complaints to supervisory and state supervision authorities, the Czech Trade Inspection or the Office for Personal Data Protection. The entity that is authorized to carry out out-of-court dispute resolution is the Czech Trade Inspection. More information is available on the website www.coi.cz.
3. All legal disputes arising in connection with the contract will be resolved in civil court proceedings by the general courts of the Czech Republic according to the legal system of the Czech Republic.
4. If the relationship related to the use of the website or the legal relationship established by the contract contains an international (foreign) element, then the parties agree that the relationship is governed by the legal order of the Czech Republic.
5. The seller reserves the right to modify other rights and obligations of the contracting parties beyond the scope of these terms and conditions for selected products. These rules will always be listed on the website of the relevant product and take precedence over the provisions of the terms and conditions.
6. The contract, including the terms and conditions, is archived by the seller in electronic form and is not publicly accessible.

This current version of the terms and conditions is valid and effective from February 1, 2024.